An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on.

Watch our showcase >

Read up on our $100m Series C

Learn more about our culture >

Which team will you be joining?

We play a key role in helping merchants handle disputes and prevent fraud. The Protection team owns the risk management suite that surfaces these threats, and helps merchants build automation to handle them at scale.

What will you be doing?

Move across the backend and, where needed, support development of our new dashboard frontend

Architect and build the automation merchants need to handle payment disputes at scale: notification, deadline tracking, evidence collection, responses

Expand our dispute coverage from five PSPs to the rest of Primer's network

Work directly with third-party fraud vendors (Riskified, Forter, Signifyd, Sift) to build a unified comparison and switching experience, rather than the current bolt-on integration

Design and ship the native rules and signals engine like velocity rules, blocklists, device fingerprinting, as automation merchants configure directly

Make early architecture calls - service boundaries, integration patterns, data model, that decide how well this automation scales as more merchants and PSPs come online

Partner closely with the EM and Product to turn merchant pain (invisible disputes, missed fraud signals) into automation that ships, not just tickets

What we're looking for

Experience owning backend systems end-to-end; design through shipping through monitoring - ideally in fraud, risk, payments, or another consequential space

Comfortable designing systems from scratch

Strong architecture and code-quality instincts

Experience mentoring or raising the technical bar for people around you

Proactive and looking to ship early and often—you drive work into customers' hands quickly rather than polishing indefinitely

History of setting and maintaining a high bar for quality in shipping—missing disputes because of bugs costs our customers real money

Nice to have, not required

Exposure to card scheme rules, chargeback workflows, or fraud vendor integrations

Experience with webhook-based event systems, rules engines, or orchestration platforms

Willingness to pick up frontend work as needed

What you should know

This team is new enough that some structure—on-call rotas, tooling, conventions, you'll be building it alongside doing the actual work

Real ambiguity in the early days: you will be the one deciding what "good" looks like before anyone else has an opinion

A handful of people today, so your individual output is highly visible

✅ A typical interview process

An initial intro call with a Talent Partner

An interview with the Hiring Manager

Challenge Stage - Contextualised to the role

A final, values-alignment interview

What's the culture like at Primer?

We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants.

We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and access to co-working spaces across most major cities.

The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there's a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It's never something you face alone.