About the Role

WebFX is seeking an entry-level candidate for our IT Support team! Our ideal candidate is a talented, ambitious beginner looking to kickstart a career in IT. Professional experience is not required, but a strong work ethic and track record of excellence are a must!

Requirements: What We're Looking For

Educational Requirements

A Bachelor's Degree

College seniors are encouraged to apply! We open interviews as early as 12 months before graduation, and if hired, we will hold the job for you until after graduation

A Cumulative GPA of 3.4 or above

Skills and Experience Requirements

Prior working experience (for example: an internship, a part-time job, a summer job, etc)

Confident verbal and written communication skills

Exceptional customer service skills

Ability to translate technical information into simple terms

Proven ability to succeed as part of a team, as well as to take initiative and work independently

Classroom or part-time level experience with the latest business office technologies

Location Requirements

This role is based fully on-site at our headquarters in Harrisburg, PA. We are seeking candidates who are willing and able to work from this location daily, Monday-Friday.

Qualities and Traits: Who You Are

We are looking to invest in exceptional early-career professionals with a proven track record of excellence and personal initiative, who are looking to kickstart their career at an award-winning agency.

Not sure if this is you? See if the following statements resonate:

You Set a High Bar For Yourself: You aren’t looking to just check the box; you care about the quality of your work and actively challenge yourself to improve.

You Take Ownership: When you see something that needs to be done, you don’t hope someone else will take care of it; you step up and make it happen.

You Learn Quickly and Aren’t Afraid to Try New Things: You embrace the process of trying, making a mistake, learning from it, and trying again.

You’re Motivated by Goals and Measurable Results: You’re not content to just hope your work is improving; you thrive when you have a goal to work towards, and a plan for how to get there.

You’re a Critical, Creative, and Analytical Thinker: You don’t just take things at face value; you’re curious about how things work, how they could be improved, and what new solutions might be worth trying.

You’re Looking for a Career, not Just a Job: You’re not looking to just clock in, do busywork, and clock out; you’re excited about becoming an expert, taking on new and interesting challenges, and watching yourself climb towards your goals

What We Don't Require

A Specific Major: We believe there’s no one “right” major for this career, and the diversity of majors across our team proves that - if you’ve found a passion for the field, then don’t worry if your college major doesn’t “match” on paper.

A Set Number of Years of Experience: We hire for potential and for soft skills, not for pre-existing professional experience.

The Job Responsibilities: What You'll Learn to Do

On-the-job training is provided in all of these areas. This breakdown shows what your day-to-day will consist of once you're fully up and running in the role.

Perform Help-Desk Support for Our Internal Team

(About 60% of your day)

Respond to support tickets from team members when they run into technology issues

Help solve problems with computer systems, software, hardware, and other workplace technology

Educate team members on technology, and walk with them through the problem-solving process

Run diagnostic programs to identify and resolve problems

Respond promptly to team member questions either in-person or over email, as the situation requires

Resolve technical problems with Local Area Networks (LAN), WiFi, and other systems

Create and Manage Team Member Accounts and Workstations

(About 30% of your day)

Install and configure new Windows and Mac workstations for incoming team members

Create and configure new company accounts for team members

Jr. IT Support Specialist