Professional Services Engineer

Professional Services Engineer

Engagement Type: Contractor (2-Month Project | Target Start: Jan, 4th)

About CodeRoad

CodeRoad is a technology execution partner trusted by companies across North America since 2002. We work alongside our clients to engineer, modernize, and scale the technology that powers their businesses, combining deep technical expertise, specialized teams, and shared accountability for outcomes. Our capabilities span product engineering, platform engineering, legacy modernization, and AI engineering.

Our engineers, designers, delivery leaders, and technology specialists collaborate through Velocity Studios: specialized teams developed within CodeRoad to deliver complex technology initiatives. Being assigned to a project means you become part of a collaborative environment where you can strengthen your expertise, take ownership of meaningful work, and grow alongside experienced professionals.

Why Build Your Career at CodeRoad?

• High-Velocity Work & Client Exposure: We work close to the technology, teams and roadmaps that move real outcomes. Direct engagement with U.S. client teams and roadmaps.
• Career Continuity & Long-Term Opportunity: Your career here can outlast any single project. Continuous multi-project pipeline; long-tenure CodeRoaders.
• Engineering Autonomy & Technical Mastery: We invest in the skills that shape what's next. Agentic AI tools and training, Coursera Enterprise, Studio practice labs, L1-L7 Career Framework.
• High-Trust Employee Experience: You grow in an environment built on trust, transparency and recognition. High-touch onboarding, transparent leadership communication, community recognition, psychological safety.

Key Responsibilities

• Client Package Management & Migration: Review existing client packages, identify equivalent offerings within updated product structures, and execute package transitions while ensuring the appropriate features, services, and configurations are maintained.
• Execute End-to-End Client Deployments: Configure, set up, and launch new client accounts, platforms, and websites based on tailored business requirements and item-chain management specifications.
• Manage Platform Configurations: Perform product setup, package updates, account configurations, and validation activities to ensure accurate implementation and alignment with client requirements.
• Ensure Deployment Quality & Accuracy: Validate configurations, identify discrepancies, troubleshoot implementation issues, and ensure all changes meet established quality standards.
• Author Documentation & Knowledge Assets: Build and maintain clear technical specifications, deployment workflows, integration runbooks, package migration procedures, and client onboarding guides.
• Cross-Functional Collaboration: Coordinate with internal teams, engineering stakeholders, and client-facing teams to ensure smooth deployments, successful package transitions, and timely issue resolution.

What You Bring

• Professional Foundation: 1+ years of practical experience in software implementation, technical application support, systems configuration, or related technical operations.
• Core Web & Database Literacy: Solid working knowledge of fundamental web technologies (HTML, CSS, JavaScript), relational databases (MySQL/SQL queries), and core internet protocols (HTTP/HTTPS, REST, FTP, DNS).
• Environment & Infrastructure Familiarity: Hands-on exposure to basic server configuration, virtual machines (VMs), and secure VPN connections.
• Agile Delivery Mindset: Familiarity with modern Agile/Scrum delivery practices, ticketing workflows (e.g., Jira), and collaborative engineering processes.
• Ownership & Detail Orientation: High level of personal accountability, structured problem-solving skills, and the proactive mindset needed to manage multiple ongoing deployments, package migrations, and configuration tasks concurrently..
• Advanced English Communication: Fluent English proficiency (both verbal and written), with the clarity and confidence required for direct daily collaboration with North American clients and engineering teams (aligning to US East/West Coast time zones).