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Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As an integral part of Coupang’s Global Mobility and Global Business Travel (GM/GBT) team, the Principal, Executive Travel will initially deliver end-to-end Executive Travel planning and high-touch VIP support for C-suite leaders and key stakeholders.

Working as part of a distributed global team spanning Asia, the UK, and the US, this role provides critical “follow-the-sun” operational coverage. As our global footprint expands, the ideal candidate will also serve as a hands-on program architect, working closely with the Global Business Travel team, in evaluating, building, and rolling out our US corporate travel function.

The ideal candidate blends high-touch hospitality instincts with a program-builder growth mindset. You are an experienced individual contributor who rolls up your sleeves, dives deep to solve complex problems, and exhibits a relentless commitment to “Wow the Customer” with every project, no matter how big or small.

What You Will Do

Executive & VIP Travel Operations (Initial Focus):

Deliver high-touch, end-to-end travel planning, booking, and concierge-level support for C-suite executives and key leadership.
Serve as the US anchor within a global "follow-the-sun" executive travel team (collaborating daily across Asia, UK, and US time zones) to ensure continuous, seamless support and handoffs.
Conduct detail-oriented research on destinations, VIP protocols, ground transport, and high-profile executive logistics. Plan and coordinate complex executive travel arrangements, VIP meetings, leadership offsites, and other high-profile business engagements, including destination research, VIP protocols, ground transportation, and logistical execution.
Manage confidential travel, personal, and business-related information for senior executives with absolute discretion and demonstrably sound judgment.
Provide proactive, high-touch customer service—acting with high urgency and ownership to resolve disruptions, last-minute changes, or escalations.
Partner closely with Executive Assistants, Global Security team, and cross-functional teams to align on complex schedules and support risk management, executive protection protocols, and duty-of-care initiatives.

US Corporate Travel Program Building (Growth & Expansion):

Serve as the primary US point of contact and subject matter expert for all US corporate travelers
Partner with Global Business Travel leadership to build, adapt, and scale corporate travel policies, guidelines, and reporting for the US market.
Lead the evaluation, selection, implementation, and ongoing management of a US Travel Management Company (TMC) and corporate booking tools.
Manage relationships with travel suppliers, TMCs, airlines, hotels, ground transportation providers, and technology partners to ensure exceptional, cost-effective service delivery and value.