S'more about the team

The Product Operations Specialist supports the Editorial Operations Lead in ensuring recipe cards and associated materials move accurately and efficiently through the production pipeline each week. This role plays a direct part in shaping what customers see from our brands — accuracy, clarity, and a polished, error-free experience is the standard we hold ourselves to.

Reporting to the Editorial Operations Lead, you will contribute to day-to-day execution across editorial, culinary, production, translation, and campaign-related workflows. You are detail-oriented, proactive, and thrive in a fast-paced environment where quality and consistency matter; you take pride in all of your work. You will join an enthusiastic team that values collaboration, shared success, and a holistic approach to solving problems. This role offers real ownership within your scope: you will be trusted to manage your tasks, raise issues early, and deliver results independently. You will have a direct and meaningful impact on creating an exceptional customer experience.

Lettuce share what this role will be responsible for

Editorial Content & Quality Management: Edit weekly recipe and menu content across our brands. You will maintain our brand voice, tone, and editorial standards across print and digital assets, ensuring all customer-facing content is accurate, clear, and engaging.
Editorial Workflow & Production Management: Manage the end-to-end flow of recipe cards and recipe content, including managing the French translation pipeline. Collaborate with Culinary, Production, offshore teams, and other internal stakeholders to action late-stage operational changes, resolve issues early, and maintain accuracy of assets.
Local Content & Editorial Initiatives: Provide editorial expertise for local content, fast-track initiatives, new product development, and Marketing partnerships. Support the delivery of engaging customer experiences across seasonal and holiday promotions, merchandising moments, and other content initiatives.
Editorial Tools & Systems Expertise: Serve as an expert in editorial tools and content systems, including recipe databases, Google Workspace, and InDesign. Support effective tool use across the team, and partner with technology and data teams to resolve issues.
Process & Operational Improvement: Contribute to high-impact projects that optimize editorial processes, operational workflows, and team capacity. Identify bottlenecks, recommend scalable solutions, and support new ways of creating and preparing content that improve efficiency, quality, and speed to market.
Data & Content Hygiene: Maintain accurate recipe and editorial databases and style guides, complete content clean-up and maintenance activities, and use data to inform editorial decisions and workflow improvements.
All other duties, as assigned.

Sound a-peeling? Here's what we're looking for

Editorial Experience: 2-3 years of experience in editing, copyediting, or content development. Experience in recipe or food content, journalism, or communications is an asset.
Bilingual Proficiency: Strong ability to write, translate and edit in both English and French is considered an asset.
Operational Agility: Is systematic and proactive when managing competing priorities and firm weekly deadlines. Able to adapt quickly, identify risks, and use data to recommend process improvements.
Attention to Detail: A strong eye for accuracy, consistency, and quality.
Communication & Collaboration: Clear, professional communication and a team-first approach, with the ability to work effectively across different departments and functions.
Technical Proficiency: Proficiency in Google Workspace, including Google Sheets and Google Docs, with experience in data management. Familiarity with Adobe InDesign or other production tools.

Let’s cut to the cheese, this is why you'll love it here

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