EMEA Benefits Analyst

Location: London (Hybrid, in office 2 days per week)

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

The Benefits Analyst turns our total rewards strategy into impactful, easy-to-use programs that support employees across their work and life journeys. In this role, you will own the day-to-day administration, continuous improvement, and compliance of our health, retirement, leave, and wellbeing offerings. By bridging strategic planning with hands-on operational excellence, you will ensure seamless plan delivery, accurate system configuration, and clear employee communications. You will also partner closely with cross-functional teams to provide empathetic support and drive innovative, data-backed program enhancements.

Responsibilities

Lead end-to-end planning and execution for annual renewals, open enrollment, and plan design updates while managing relationships with brokers and insurance carriers to ensure service quality and cost-efficiency.
Analyze benefit utilization, cost trends, and market benchmarking data to propose innovative program enhancements aligned with our global philosophy.
Execute and maintain strict regulatory compliance and governance for all benefit plans, including funding compliance, non-discrimination testing, and required annual notices.
Support policy definition, workflow enhancement, legal notices, and administration for leave of absence programs across EMEA.
Partner with benefit vendors and maintain accurate, up-to-date records on various benefits platforms, configuring systems and managing benefits data where applicable
Manage high-tier benefits inquiries via internal ticketing systems and educate cross-functional teams on ongoing plan administration, open enrollment changes, and policy updates.
Own the tracking and administration of benefits vendor invoices and records, collaborating with Accounts Payable to support accurate processing and timely payment.

Minimum Qualifications

3+ years of progressive EMEA benefits experience, with proven experience leading plan administration, annual renewals, and open enrollment end-to-end.
Deep knowledge of EMEA benefits compliance and governance protocols.
Hands-on experience with Human Resources Information Systems, demonstrating proficiency in benefits configuration, open enrollment setups, and integration troubleshooting.
Proven track record of setting and administering leave of absence policies and holding brokers, providers, and technology vendors accountable to service levels.
Strong communication and analytical skills with the ability to translate complex benefit data into clear executive recommendations and employee-friendly guidance.

Preferred Qualifications

Experience supporting benefits in a fast-paced technology, marketplace, or matrixed global company.
Knowledge of global statutory and supplemental benefits.
French and / or German language skills.
Experience maintaining ticketing systems and internal knowledge bases.
Relevant industry credentials such as Certified Employee Benefit Specialist, Certified Benefits Professional, or equivalent human resources certifications.

Reporting and Collaboration

Reports to Sr. Director, HR Operations
Collaborates with regional HRBP, HR Ops, Leadership

Benefits and Perks

5 weeks paid vacation
Private health & dental insurance
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being: