About Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Ping Incident Escalations Coordinator, you will provide Level 2 incident response and escalation support within the Cyber Security Engineering team. You will help coordinate complex security incidents, improve incident readiness, and ensure that lessons learned are converted into practical improvements.

This is an individual contributor role, combining technical incident response experience with strong operational coordination. You will work closely with CSE engineers and cross-functional teams to maintain momentum during incidents, support tabletop exercises, and improve our incident response capability.

You will

Act as a Level 2 escalation point for CSE engineers during complex or high-risk security incidents
Coordinate incident response across Cyber Security, Engineering, Infrastructure, Cloud, IT, Product, and other relevant teams
Establish incident priorities, ownership, actions, dependencies, and communication cadence
Support investigation, containment, eradication, recovery, and validation activities
Maintain accurate incident timelines, decision records, action logs, and stakeholder updates
Prepare and support cyber security tabletop exercises, including scenarios, injects, facilitation, and follow-up actions
Develop and improve incident response playbooks, runbooks, escalation paths, and readiness procedures
Lead or support post-incident reviews and ensure lessons learned are converted into tracked improvements
Identify recurring response gaps, operational risks, and opportunities for automation or process improvement
Participate in the Cyber Security Engineering on-call or escalation rota, where required
Collaborate cross-functionally to improve incident response readiness and security outcomes

Requirements

Experience in cyber security engineering, incident response, security operations, SRE, or technical operations
Experience responding to or coordinating security incidents involving multiple teams
Strong operational judgement and the ability to make decisions under pressure and with incomplete information
Experience acting as an incident lead, technical lead, escalation point, or senior responder
Strong written and verbal communication skills, with the ability to communicate technical risk clearly to technical and non-technical audiences
Experience creating or improving incident response playbooks, runbooks, procedures, or post-incident reviews
Experience conducting, facilitating, or supporting tabletop or operational readiness exercises
Ability to influence and coordinate teams without direct reporting authority
Experience with security investigation and response tooling, such as SIEM, EDR, cloud logging, identity telemetry, or security orchestration platforms
Strong understanding of cloud environments, preferably AWS and/or GCP
Understanding of enterprise and SaaS operational environments
On-call and escalation participation is a requirement for this position