At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.

Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.

Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.

Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.

We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles, and ready to get to work, you won’t find a better place to accelerate your career.

Our Customer Support efforts are essential to our customers' experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business!

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.

What you will be doing

You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
You will become an expert in Podium products, both at a technical and customer use-case level.
You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.
You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term!

General terms of contract fulfillment

Ticket Resolution + Case Volume
Customer Satisfaction + Quality of Customer Interactions

What experience you should have

MUST SPEAK ENGLISH FLUENTLY

Must be geographically based in Lahore, Pakistan
Must be available to work onsite at our Lahore office location
2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses, with examples where you’ve influenced customers for the better
Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
Experience building best practices geared towards supporting quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
Multiple examples of prioritizing for the highest impact/value work amongst competing priorities or demands
You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
You are familiar with navigating and working with multiple support systems, such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)