At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.

Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.

Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.

Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.

We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles, and ready to get to work, you won’t find a better place to accelerate your career.

About the Role

We're looking for a SRE Manager to help us build and run infrastructure that just works - even at 3am. You'll lead a team of engineers who care as much about preventing incidents as they do about resolving them, and you'll bring a builder's mindset to reliability: automating toil, sharpening our observability, and increasingly, putting AI to work so humans can focus on the problems that actually need them.

This is a role for someone who's equally comfortable in a 1:1 coaching a direct report and in the middle of a SEV-1 driving toward resolution.

What you will be doing

Your Team

Coach, mentor, and grow a team of SREs — real career development, not just performance reviews on a calendar
Hire and retain strong engineers; build a team people want to stay on
Create a culture where blameless postmortems are the norm and people feel safe raising issues early
Drive day-to-day project management for the team - running standups, grooming and tracking tickets, and keeping work visible to stakeholders

Reliability & Systems

Own the availability and performance of production systems end-to-end
Set the bar on SLIs/SLOs/SLAs and error budgets - and hold the team (and yourself) to them
Run incident management: on-call, escalation, and the postmortems that actually change something afterward
Push automation hard so the team spends less time on repetitive firefighting and more on durable fixes
Own capacity planning, scaling, and disaster recovery strategy

AI-Augmented Operations

Put AI investigation/incident agents to work proactively surfacing issues - degraded services, slow endpoints, anomalous error rates - before they page anyone
Evaluate and tune AI/LLM-based tooling to cut down false positives and sharpen alerting
Bring AI into the incident workflow itself: auto-summarizing incidents, suggesting root cause, drafting the first pass of a postmortem
Know where automation should stop and human judgment should take over - and make that call
Keep scouting for the next place AI can shave time off MTTR or catch something before a customer does

Cross-Functional Partnership

Partner with Engineering, Product, and Security to bake reliability into the SDLC from the start, not bolt it on after
Be the calm, clear voice coordinating stakeholders during major incidents
Represent SRE in architecture reviews and roadmap conversations - and push back when reliability is an afterthought
Translate reliability metrics and risk into language leadership can act on

Process & Strategy

Keep runbooks and playbooks current - not aspirational documents nobody opens during an incident
Track the metrics that matter: uptime, MTTR, MTTD, error budgets