At Podium, we build an AI Workforce that helps local businesses turn every conversation into revenue. More than 60,000 businesses across Auto, Home Services, and Aesthetics trust Podium to drive growth 24/7, from capturing new leads to re-engaging past customers.

Two and a half years ago, we made a deliberate shift from building software for local businesses to building AI Employees that work for them. Every local business struggles to answer every call, lead, and follow-up. Our AI Operating System and AI Workforce fill that gap. We’ve crossed $150M in AI ARR, deployed more than 20,000 AI Employees, and helped customers generate over $13B in revenue.

Inc. Magazine named Podium the Best AI Implementation, OpenAI highlighted us for building AI Agents that drive revenue, and G2 ranked us the #1 AI Agent for Business Operations.

Podium is AI-native in every sense. We build AI for our customers, we build AI tools for ourselves, and we use AI in every role across the company.

We hire exceptional people, hold them to high standards, and give them room to make an impact. We look for people who are all-in on AI and eager to stay on the cutting edge, both in what we build for customers and in how they operate day to day. If you’re hungry for growth, aligned with our operating principles, and ready to get to work, you won’t find a better place to accelerate your career.

Technical Support Engineer

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

Podium is seeking the next candidate to join our amazing Technical Support Engineer team. The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your primary responsibilities are to own specific products from a technical perspective, troubleshoot, identify, and resolve issues by pushing bug fixes, and effectively reporting feedback and feature requests to the product team - the true 360-degree company expert in the given product(s).

You will work closely with cross-functional teams such as Product, Support, Customer Success, Onboarding, and other engineers to ensure we provide the highest level of service and resolution to our customers, aligned with the goals of being the overall Voice of the Customer at the company, optimizing processes, maximizing net retention, and fixing bugs.

The ideal candidate thrives on helping local businesses solve their problems, drives innovation, and is confident in ambiguity. While this role is not purely customer-facing in nature, you will be involved in escalations and resolution, and will join customer meetings when appropriate. Technical Support Engineers will report directly to the Technical Support Manager.

What You Will Do

Troubleshoot, document & resolve bugs by using AI to create and merge PRs
Serve as a point of escalation, vetting the legitimacy of product-related issues from our customers