At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Associate Instructional Designer

Why We Have This Role

The global Go-To-Market (GTM) Enablement team owns onboarding, role capability development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers' success and our bottom-line growth.

This role sits on the Instructional Design team, built to deliver high-engagement learning with speed and range. You will develop accurate, impactful digital content across multiple modalities, ensuring our enablement resources remain 'just-in-time' and agile to keep pace with AI led business transformation.

How You’ll Find Success

Passion for adult eLearning and creating effective and engaging learning strategies.
Excellent written and verbal communication skills, with a specific focus on being able to translate complicated concepts into easy-to-understand formats.
Comfort using AI as part of your everyday design workflow (drafting, storyboarding, scripting, media generation, quality checks) alongside a clear point of view on where it helps and where it hinders.
Organized and dependable across several concurrent projects, working from clear priorities with regular checkpoints from your manager, senior instructional designers and subject matter experts.
Adaptable delivery that scales your approach from polished, immersive learning to agile, just-in-time assets to maximize engagement and speed in a fast-moving environment.
Fast learner with technical aptitude that enables you to gain expertise across our products, roles and instructional design tech stack.

How You’ll Grow

Learn about experience management (XM) as a category, including expert-level technical knowledge.
Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
Expand your instructional design expertise with direct coaching from senior instructional designers and an active global ID community of practice.
Build depth across the enablement tech stack (WorkRamp, Highspot, Articulate 360, WhatFix, Canva) and in the AI tooling layered on top.

Things You’ll Do

Develop and launch digital content, with an emphasis on just-in-time learning that can be produced, published, and updated at speed.
Build learning content across diverse modalities including e-learning, video, job aids, in-application guidance, and support materials for live sessions.
Own the end-to-end process and timeline for your assigned scope, including entry of content into the LMS, Beta launch, and launch support, with senior ID review at key milestones.
Use AI tools to accelerate drafting, scripting, media creation, and quality assurance, applying instructional judgment to everything that ships.