Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the role

We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level. We are looking for an experienced incident response operator / leader to help us continue to shape our product and service. Your work will help companies from around the world recover from cyber-attacks. We want you to play a major part in raising the bar as we continue our growth.

NOTE: Candidates must reside in Pacific Time Zone / West Coast in order to be considered

ALSO NOTE: Please make sure to closely review the compensation range info and ensure you compensation expectations are aligned no higher than the midpoint/middle of your respective zone (determined by your state of residence)

What you’ll do

You will handle incident response cases.
You will own the customer experience from onboarding through case closed.
You will provide guidance to clients seeking visibility on how their cases will progress.
You will negotiate with cyber criminals. You will manage financial operations associated with settlements.
You will interact with our commercial partners, and our partners in law enforcement.
You will be responsible for following and improving our operations compliance procedures.
Our case operations and the eﬃciency of our throughput are in your hands.
You will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings.

What you’ll bring

You are passionate about ensuring clients have an amazing experience.
You have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal eﬃciency.
You are willing to roll up your sleeves and play individual contributor, when necessary, but are also keen to grow and scale a team. You have experience in incident response operations.
You are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized. You are data driven by default.
You understand and respect proper controls, regulations and policies that guide operational success.
You are a clear and articulate communicator with customers and your co-workers alike.
You understand how to manage a project and communicate with stakeholders.
You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.
Experience in cyber incident response within the private sector.
At least 1 year of management experience
Experience recruiting and building a team
Cyber security qualifications / certifications

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What you'll get

Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting