The claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation.

Responsibilities

To pro-actively manage a caseload of motor claims which will include personal injury (OIC and MOJ) and credit hire.
Maintain accurate data on relevant case management system
Comply with set client SLA’s
Ensure quality service standards and productivity levels are maintained to a high standard
Allocate new claims and set strategies
Carry out supervisory tasks appropriate to level
Assist with training and mentoring junior team members
Undertake appropriate additional tasks provided by the Team Leader
Client review meetings and assist with client project work where applicable
Build and maintain excellent relationships with Clients

Skills

Minimum 5 years claims handling experience
Excellent attention to detail
Strong communication and negotiation skills
Strong organisational skills
Supervisory experience is desirable
The ability to manage own volume workload via task management
The ability to work as a team and independently
Strong Client relationship skills