The role

In this role, you’ll be the final point of call for our customers experience in store. Being efficient, fast paced and focused. Serving customers at the till point with respectful and joyful manners. Welcoming customers, to come back soon to shop with us and creating a warm, happy and festive spirit as they leave the store. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

This role is ideal for anyone who is looking for short term seasonal work. Applicants who can lift heavy stock, have customer and/or till experience is preferable. You will recieve full employee benefits including a generous 50% employee discount, living wage pay and much more.

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

Key Information- Note this role will involve heavy lifting, stocking items and operating a till.

Hours available: 12 hours per week

Application Deadline: 22/11/26

Interview Date: Sunday29th November 2026 at 6:15pm

Induction and Training: Ongoing from 6th December 2026

Start Date: Sunday 6th December 2026

End Date: Sunday 27th December 2026

Responsibilities

Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker

You will be a Lush Ambassador, championing our ethics and values during consultations

Operating our till systems - you will be cash-handling trained

Being adaptable and solutions-focused, as no two days in retail are the same!

Maintaining shop floor stock levels during our busiest time of the year.
Maintaining visual merchandising and cleanliness standards.
Processing deliveries.
Adherence to our freshness policy and stock rotation.
Waste management.
Stocktakes.
Maintaining high levels of organisation in the stockroom and back of house areas.
Members of the stock team will also receive introductory product and customer experience training.
Maintaining clean working space at the till point
Serving customers in an efficient, fast and timely manner
Handling Cash transactions
Gifting experiences
Final stop on the customer experience journey
*Please Note - This role involves manual lifting and a large amount of physical activity. Please consider this when applying*

Skills

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment*
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months’ full pay for parental leave (primary caregiver)*
Financial childcare support on return to work*
Flexible working

*qualifying period & hours required

Stock Experience
Customer Service Experience
Till and Cash handling Experience

(Preferable but not essential)

Benefits

Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment*
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months’ full pay for parental leave (primary caregiver)*
Financial childcare support on return to work*
Flexible working

*qualifying period & hours required