Your Key Responsibilities

Market Ownership: Act as the dedicated support lead for our German-speaking customers via email, chat, and phone.

Translation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the German market.

Problem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution.

Requirements

Languages: Native or near-native German (C2 level) and Fluent English (C1). Communication is 100% in German for customers and 100% in English for the internal team.

Customer-Centric: You have a natural "hospitality" mindset - you enjoy solving puzzles and making someone's day better.

Experience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile.