Job Overview

- Oversee the daily management, maintenance, and optimisation of the website.

- Act as the main point of contact for all website-related requests.

- Collaborate closely with Global Sales business and marketing teams, internal developers, and external stakeholders to ensure efficient handling of website updates, enhancements, and technical issues.

- Require hands-on website management experience, good SEO knowledge, basic technical understanding, and strong cross-team coordination skills.

- Initial focus will be on LATAM markets, with potential expansion to other regional websites and domains.

Key Responsibilities

Website Operations & Management

- Manage day-to-day website content updates, including landing pages, banners, campaign pages, links, and other website elements.

- Coordinate website maintenance, enhancements, and technical fixes with the development team.

- Ensure website content is accurate, up-to-date, functional, and aligned with business requirements.

- Monitor website performance, loading speed, broken links, and mobile responsiveness.

- Support additional regional websites and domains as required.

SEO & Website Optimisation

- Support on-page and technical SEO improvements, including metadata, keywords, internal links, URL structure, and indexing.

- Work with local teams to optimise website content for LATAM markets.

- Monitor website organic performance using Google Search Console, GA4, or similar tools.

- Identify SEO issues and coordinate improvements with developers and marketing teams.

Cross-Team Coordination & Project Management

- Serve as the main point of contact for internal and external website-related requests.

- Work closely with all Global Sales stakeholders, including regional team members, to understand website requirements.

- Communicate technical requests and development requirements clearly to Chinese-speaking developers.

- Manage website task priorities, timelines, follow-ups, and delivery status.

- Ensure website changes are reviewed, tested, and approved before deployment.

- Maintain clear documentation of website requests, changes, and outstanding issues.

Website QA & Technical Support

- Perform basic website QA covering page layouts, links, buttons, forms, tracking, and responsiveness across devices.

- Identify and report website bugs, technical issues, or unexpected changes.

- Coordinate troubleshooting and resolution with developers or external vendors.

- Support website tracking implementation and validation, including GA4, GTM, and UTM parameters.

- Ensure approved promotional content, disclaimers, and regional restrictions are correctly implemented.

Website Reporting & Continuous Improvement

- Monitor key website metrics such as organic traffic, page performance, user engagement, and conversions.

- Provide regular website updates, including completed tasks, outstanding issues, SEO performance, and improvement opportunities.

- Recommend website enhancements that improve user experience and support regional business objectives.

Job Requirements

Must-have

- 2–4 years of relevant experience in website management, digital operations, webmaster, or similar roles.

- Hands-on experience with CMS platforms or website administration.

- Good understanding of on-page and technical SEO.

- Basic knowledge of HTML, CSS, and website structure.

- Familiarity with Google Analytics 4 and Google Search Console.

- Experience coordinating website-related projects with marketing, business, and technical teams.

- Strong attention to detail, problem-solving, and task prioritisation skills.

- Working proficiency in English and Chinese (Mandarin), both written and spoken, to communicate with regional stakeholders and Chinese-speaking developers.

Good to have

- Basic JavaScript and Google Tag Manager knowledge.

- Experience with website migrations, domain management, redirects, DNS, and SSL.

- Experience supporting multilingual or multi-regional websites.

- Familiarity with SEO tools such as SEMrush.

- Understanding of website conversion optimisation and landing-page performance.

- Experience in financial services or other regulated industries.

- Spanish or Portuguese language skills would be an advantage.